Customer Relationship Management, Customer Service & Contact Management


Online Tools:

Mojo Helpdesk – Mojo Helpdesk allows you to track customer requests, keep your customers and your staff informed about what’s happening with their accounts, and deliver better service.

TagTicket – This hosted helpdesk software is great for managing customer problems as well as in-house issues. There’s nothing to install, and it allows you to manage, track and share your emails and files with other staff.

RightNow – RightNow is an on-demand customer relationship management program that integrates sales, service, marketing, feedback and voice functions.

sfa finity – This CRM software offers all the regular features, plus account-centric, contact-centric and opportunity-centric perspectives, allowing you to view information the way you prefer.

LinkingUniverse CS – This progress-oriented CRM tool helps you work toward your customer goals. They also have a blog with tips for using the program.

Stazzle – Stazzle is a basic CRM that allows you to track information from birthdays and anniversaries to favorite ball teams and restaurants. It also allows you to track who referred which client and why.

HelpSpot – This help desk software allows support staff to easily manage requests from multiple sources in addition to providing powerful self-help functionality.

CRMdesk – This help desk software allows you to automate your online customer support.

insidesales.com – InsideSales.com provides a lead management CRM suite that incorporates an auto-dialer and allows coordination between multiple departments dealing with a single customer.

Free CRM – This is a Web-based customer relationship management software that allows for sales force automation. Track leads and manage your sales pipeline.

bConnections – This is a simple, easy to use CRM system that allows you to shorten your sales cycle, provide better customer service, make informed decisions, and increase your sales.

salesboom – This is a CRM and back office solution that’s user friendly and provides seamless integration.

SalesJunction – SalesJunction is a highly customizable but easy to use contact management system that’s very affordable.

Leadvine – LeadVine can help you increase sales by allowing you to post sales leads and have the community find you new customers.

Bizroof CRM – A free, Web-based contact management program.

Bizzvo – Bizzvo offers contact management, email marketing and invoicing solutions.

BatchBook – BatchBook is a small business CRM that manages contacts, communications, and to-do lists, and offers list and report functionality (including creating things like mailing labels and email lists).

Solomon – Solomon is a simplified Web-based CRM and contact manager.

ClairMail – ClairMail provides account management, mobile payments, customer service, and more, all on your mobile phone.

Appature CRM – A marketing-focused customer relationship management program.

Helperoo – A simple email support system geared toward small teams.

Mzinga – A full set of comprehensive social media and enterprise learning solutions that address talent development, enable support staff to communicate and collaborate with customers and partners, and helps your marketing team increase brand visibility, demand for products and services, and more.

Oprius – A contact management software designed for independent sales people.

b2b CRM – A Web-based CRM that manages contacts, activities, and your sales pipeline, and integrates with Outlook and Word.

zendesk – A branded online customer support system.

helpdeskpilot – Help desk software that includes email integration, a knowledge base and more.

Tactile CRM – A cost-effective CRM that tracks sales, deals, emails and customer contacts.

Nuebbo – Online contact and virtual business card management.

Simple Sales Tracking – An online sales tracking app that offers free and paid plans.

Soocial – A simple contact management app and address book.